Investigating - We are investigating Intermittent Citrix Connectivity Errors. Some users may encounter a period of unresponsiveness when launching the StoreFront Citrix Desktop icon, lasting for up to 10 minutes. Users already connected to a Citrix Desktop are not affected. Our team is actively troubleshooting the issue - No action is needed on your end. We appreciate your patience.
Mar 27, 2026 - 09:11 EDT
RapidScale System Status informs you of service outages or service interruptions. The Status page is a good reference for incidents with widespread impact. If you do not see a status on a current outage or incident, please contact the RapidScale Support Team at (866) 686-0328 or utilize the Chat feature, located in the RapidScale Portal. The Status page is an addition to RapidScale's existing incident response protocol; historical data is available since its launch mid-July 2023.
RapidScale Data Centers
Operational
SNA (Irvine, CA data center)
Operational
DAL (Dallas, TX data center)
Operational
IAD (Virginia data center)
Operational
ORD (Chicago, IL data center)
Operational
LHR (London data center)
Operational
HKG (Hong Kong data center)
Operational
RapidScale Customer Portal
Operational
RapidScale API Developer Portal
Operational
RapidScale Support
Operational
Talkdesk Inbound (Telephony)
Operational
Talkdesk Outbound (Telephony)
Operational
Talkdesk Studio™ (Products and Features)
Operational
Resolved -
This incident has been resolved.
Mar 16, 09:32 EDT
Update -
This incident has been resolved.
Mar 16, 09:26 EDT
Update -
We are continuing to investigate this issue.
Mar 16, 08:47 EDT
Investigating -
We are currently investigating an issue impacting backup job completion for a subset of customers in the ORD datacenter. Our engineering teams are actively working to restore normal service. Further updates will be provided as more information becomes available.
Mar 16, 08:45 EDT